Frequently Asked Questions
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Service | Medical Devices | Communicating with Health Professionals | Data Security | Set Up | Payment
Service
I have diabetes but I also have other diagnosed disease states. Can I still benefit from the Axon T4 NET service?
Yes. Controlling your blood glucose levels to near normal levels is always important because it decreases the frequency and severity of complications. However, please note that our expertise is in controlling diabetes, and the monitoring of other disease states cannot be undertaken by the diabetes team at BDEC.
My partner and I both have diabetes. Can we both use the service on the same PC?
Yes. You will need to subscribe separately and you will be given individual usernames and passwords. Once you have downloaded and installed the Axon T4NET software for one, there is no need to repeat this step for your partner.
Both of you will log in using your individual password.
Can I get a discounted price for two or more family members?
No. Our cost is based on the medical support needed to monitor each patient. Both family members will need the same degree of attention and time. Each can access the system via the software installed on your computer, but each will be provided with a separate user name and password.
I do not live in the UK. Can I still use the Axon T4NET service?
Yes. It does not matter where you are located. All you need is a PC and access to the Internet.
Do I need any special equipment to use the Axon service?
No. You just need access to an Internet connection and a laptop or desktop computer (minimum system requirements), with the Axon software installed. The computer could be at your home, work, friend's or parents' house. No information is stored on the computer, so without your username and password no-one else will have access to your information.
Can I take my laptop on holiday and still use the Axon T4NET service?
Yes. It does not matter where you are located. All you need is access to the Internet.
Can I download the Axon T4NET software and use it on more than one PC?
Yes. No information is stored on your PC and so you can log in using any PC or laptop (minimum system requirements) you have downloaded the Axon T4NET software to each PC or laptop.
We do not restrict you in downloading the Axon T4NET software to more than one of your PCs or laptops.
Medical Devices
Can I automatically upload data from any meter or insulin pump?
At present our service supports automatic upload from ACCU-CHEK® and OneTouch® blood glucose meters, and ACCU-CHEK® and Animas® insulin pumps. Support for other medical devices is underway.
If your glucose meter or pump is not currently supported, you can enter your readings via the keyboard. Although this is not the best solution, you will gain the immediate benefit of being able to communicate directly with the hospital-based diabetes specialists.
I use a different blood glucose meter at work or when I travel. Can I use two meters?
Yes. The Axon T4NET can discriminate between meters. The software will take the readings from both your meters, sort and display them in time order.
Communicating with Health Professionals
How do I communicate with the hospital?
You can send and receive messages via the Axon T4NET secure messaging function. These messages are permanently stored, so you can always refer to answers or suggestions you have received.
Can I contact the hospital by phone?
No. However any messages sent via the Axon T4NET secure messaging function will be answered within 24 hours.
Can I contact Axon by phone?
Yes. We are available on weekdays from 0900 - 1700 hours and will be pleased to help in any way possible.
On a daily basis, a monitoring and message answering review is undertaken by specialist diabetes nurses at the Royal Bournemouth and Christchurch Hospital’s Diabetes and Endocrine Centre (BDEC) who work under the supervision of consultants in the hospital.
How do I know that the hospital has seen my results?
Your results will be electronically time stamped when viewed by the hospital team. When in the Chart view there will be a date and time record of when the hospital last reviewed your readings. At the bottom of the Chart page it will say, for example: "Last Viewed On xx July xx 11:40 by Joan Everett".
What service do I get from the hospital?
The Axon diabetes monitoring service specialist nurses provide help, advice and reassurance to you, in your routine self-management of diabetes. If acute complications occur, you must seek immediate help from your own doctor, diabetes specialist or local hospital. However, our aim is to help you to reduce the occurrence of these complications.
You can message the hospital-based nurses, at any time, with any diabetes-related questions. Messages will always be answered within 24 hours.
If your blood glucose levels are regularly falling outside your agreed target range, BDEC will be looking carefully at your results and will offer proactive advice to help you bring your levels under control and maintain them within your target range.
See more about Why It Works and about our service commitment.
Will my family doctor support me in self-management of my disease?
Yes. The Axon T4NET service is designed to help your family doctor by providing him/her with timely information so that they can manage and help more patients. We would encourage you to discuss your results when you next visit. Although you do not need to enter your medical details, you may want to ask your doctor for this information so that you can better self-manage your condition.
Can my own doctor or diabetes nurse see my results?
Yes. All you need to do is provide us with his/her details and we will issue them with the authorisation codes to see your results. You can also nominate another family member, friend or carer to have access to your records – you decide.
Data Security
Very safe. All your details are encrypted and stored on Axon's files servers, which are protected by Secure Socket Layers. All servers are located where there is no public access with 24/7 video surveillance and biometric security. No servers are linked to government or hospital record systems.
Who sees my data?
You decide. We guarantee that your data will only be seen by the medical professionals at the hospital. At your request, your information can also be seen by your family doctor. No data will be seen by any other individuals except on your instruction. None of your personal data will be passed to any third parties.
If my PC/laptop is damaged or stolen will I lose all my information?
No. All your information is stored on Axon's secure file servers, not on your PC or laptop.
Set Up
I am not very familiar with computers and am worried about learning.
Do not worry, it is very simple. We have first-time computer users who are 75+. The Axon T4NET has been developed to be used by anyone, young or old, with no previous computer experience.
How easy is it to set-up and how long will it take?
It takes no more than a few minutes. The Axon T4NET software will automatically install on your PC and you can begin using it within minutes. Although you have the opportunity to enter your medical and personal details, it is not necessary to do this to begin using the service.
Are graphs and charts set-up automatically?
Yes. You are provided with a number of charts already set up for you.
How quickly do I see my results once they have been uploaded or entered into my PC?
You will see your results in less than a minute.
Payment
How much does the service cost?
The Axon Diabetes Monitoring Service costs only £19.95 per month, which is exceptional value for the level of expertise provided.
Less than 66p per day is remarkable value, how do you do it?
With Axon, your subscription fee is paying for time - nothing more; this we believe is fair.
Our operation is people: software engineers, IT staff, medical and customer service specialists. Unlike previous Tele-medical equipment providers, we do not make bespoke hardware. Your subscription pays only for the service.
Thousands of subscribers all making a relatively small contribution makes it all possible.
Can you think of a better way of investing in your health for less than £5.00 per week?
How do I pay?
Payment is taken monthly by credit card, debit card, PayPal or Standing Order. Cards accepted for payment are Visa and MasterCard credit cards, Visa debit and Visa Electron cards. For further details, please see Payment Conditions.
Yes, you can cancel your subscription at any time by contacting us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it
What commercial software are you using to take payment?
Axon uses Protx, the largest UK independent Payment Service Provider for online credit & debit card payments. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).
If you have any other queries, please e-mail us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or call +44 (0) 23 80 11 11 99